ShareInvestor Station

1.	How do I download and install ShareInvestor Station? You can click the download link here and follow the instructions on the page.

2.	Our company firewall has blocked the download of the file. Can you send me the installation file via email? Yes. Please send an email to admin@sistation.com, state your user ID and we will send you the installation file by email.

3.	Is there a tutorial available? Yes. There is an on-line tutorial available here. We conduct tutorial classes regularly; please look out for more information on our home page: http://www.ShareInvestorStation.com. We also offer a 30 minutes face-to-face tutorial for all paying members. Please call (65) 6517 8777 to make an appointment.

4.	What are the minimum system requirements for my PC to use your service? ShareInvestor Station works on Window 2000/XP/Vista platforms. Please see download page for more details.

5.	I have two PCs. Can I install ShareInvestor Station on both of them? Yes, you can. However, you are only allowed to login from one PC at any time. Your 2nd login will force the first ShareInvestor Station PC to log out.

6.	Do you provide telephone support? We provide free telephone support for registered users. You can call (65) 6517 8778 during office hours for any technical related problems.

7.	Does ShareInvestor Station support multiple monitors? Yes. As a professional trading platform, supporting multiple monitors is one of strengths of ShareInvestor Station. If your PC supports two or more monitors, you can view the quotes on one monitor, and view the charts on the others. It is not expensive to upgrade your system to support dual monitors. We encourage all users of ShareInvestor Station users to use the multiple monitor feature.

8.	What should I do if SI Station cannot work? Firstly make sure that you have entered your username and password correctly. Next, check to make sure that you have an internet connection by opening an internet browser (like Internet Explorer) and surf to your favourite website. If you are able to visit the websites, then you should check your firewall settings. Disable your firewall application and reconnect your SI Station again. If your ShareInvestor Station then works, you need to change your firewall settings. Please note that ShareInvestor Station works best if one sets the Internet Security to Medium. If you are still unable to use ShareInvestor Station, please disable your anti-virus software and reconnect to ShareInvestor Station again. If ShareInvestor Station is working, you can re-enable your anti-virus software.

9.	How do I configure the firewall to let ShareInvestor Station work? ShareInvestor Station uses port 3090 to connect to our servers. You should open the port on your firewall or configure your firewall to unblock the ShareInvestor Station application. For company firewall configuration, our server ip range is 202.172.241.129 – 202.172.241.254. If your company uses a proxy service for internet browsing traffic, kindly configure pass-through or no web caching for *.sistation.com; this is to minimize network delays.

10.	How can I ensure that the time displayed in ShareInvestor Station is as accurate as possible? The time displayed in ShareInvestor Station is synchronized with our server every a few minutes.

11.	How do I capture the charts or screens in ShareInvestor Station? We recommend that you download ScreenPrint which is available free from this site: http://www.pcworld.com/downloads/file/fid,22745-order,1-page,1-c,alldownloads/description.html.